EnglishWe are committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks or where we have your express permission to do so.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. When do we collect information? We collect information from you when you place an order or enter information on our site.
Is it safe to order online?
Safety is our top priority. We use one of the most secure online ordering systems on the market and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
Your consent
We will not sell your name, address, e-mail address, credit card information or any of your personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
What we collect and why
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile)
Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information)
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media)
Information you provide us when you enter a competition or participate in a survey
Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site
Other information necessary to provide the Site, for example we may access your location if you give us your consent.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To fulfill your order and maintain your online account
To manage and respond to any queries or complaints to our customer service team. To personalize the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity
To improve and maintain the Site, and monitor its usage
For market research, e.g. we may contact you for feedback about our products
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties
To comply with our legal and regulatory obligations
Your rights relating to your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you would like to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details below.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you re-visit us by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
